Last updated: September 2026
BERHUB ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the BERHUB website, platform, and related services. By accessing or using BERHUB, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
BERHUB is an online platform that connects property owners, landlords, property managers, estate agents, and other property representatives with independent SEAI-registered BER Assessors for the purpose of obtaining quotations and arranging Building Energy Rating (BER) assessments and related services.
For the purposes of data protection legislation, BERHUB acts as a Data Controller in relation to personal information collected through the Platform.
2. Information We Collect
We may collect and process the following categories of information:
Personal Information
- Full name
- Email address
- Telephone number
- Postal address
- Account login details
- Business name (where applicable)
- VAT number (where applicable)
Property Information
- Property address
- Property type
- Property size and characteristics
- Details relating to BER assessment requests
- Property ownership or management information
Assessor Information
Where an assessor registers on the Platform, we may collect:
- Business details
- SEAI registration number
- Professional qualifications
- Insurance information
- Service areas
- Payment and banking information
- Tax-related information where required
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
Communications
We may retain records of:
- Emails
- Messages sent through the Platform
- Customer support enquiries
- Booking-related communications
3. How We Use Your Information
We use personal information to:
- Create and manage user accounts
- Facilitate BER service requests
- Share relevant request details with assessors
- Enable assessors to submit quotations
- Process payments and refunds
- Provide customer support
- Improve our services and Platform functionality
- Detect fraud and misuse
- Comply with legal obligations
- Communicate with users regarding bookings and services
Where users have consented, we may also use information to send newsletters, marketing communications, service updates, and promotional offers. Users can opt out of marketing communications at any time.
4. Legal Basis for Processing
We process personal information on one or more of the following legal grounds:
Contractual Necessity
Where processing is required to provide the services requested through the Platform.
Legitimate Interests
- Operating and improving BERHUB
- Preventing fraud
- Managing customer relationships
- Maintaining platform security
Legal Obligations
Where we are required to retain or disclose information under applicable law.
Consent
Where specific consent has been obtained for marketing or certain optional services.
5. Sharing Your Information
We may share personal information with:
BER Assessors
When you submit a service request, relevant information may be shared with assessors to allow them to prepare quotations and communicate with you regarding the requested services.
Service Providers
We may engage trusted third parties to assist with:
- Payment processing
- Website hosting
- Customer support
- Data storage
- Email and SMS communications
- Analytics and performance monitoring
Professional Advisors
Including legal, accounting, compliance, and insurance advisors where necessary.
Regulatory Bodies
Where required by law or regulatory obligation.
We do not sell personal information to third parties.
6. Cookies and Tracking Technologies
BERHUB uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance user experience
- Provide security measures
Users may control cookie settings through their browser preferences. Disabling certain cookies may affect website functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Deliver services
- Maintain records
- Resolve disputes
- Meet legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, it will be securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, and destruction. While we take reasonable steps to protect data, no internet-based service can guarantee absolute security.
9. International Transfers
Where service providers are located outside Ireland or the European Economic Area (EEA), we will take appropriate safeguards to ensure personal information remains protected in accordance with applicable data protection laws.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access — request a copy of personal information we hold about you.
- Rectification — request correction of inaccurate or incomplete information.
- Erasure — request deletion of personal information where legally permissible.
- Restriction — request restriction of certain processing activities.
- Data Portability — receive your data in a structured, commonly used format.
- Objection — object to certain processing activities based on legitimate interests.
- Withdraw Consent — withdraw consent at any time where processing relies on consent.
11. Marketing Communications
If you have opted into marketing communications, we may contact you regarding platform updates, industry news, new features, and promotional offers. You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating account preferences
Service-related communications relating to bookings and accounts may still be sent where necessary.
12. Third-Party Links
The Platform may contain links to third-party websites, including SEAI and other service providers. BERHUB is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites separately.
13. Children's Privacy
BERHUB is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been provided, we will take reasonable steps to remove it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on the Platform together with an updated effective date. Continued use of the Platform following publication of changes constitutes acceptance of the revised Privacy Policy.
15. Contact Us
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
BERHUB
Email: hello@berhub.ie
Website: www.berhub.ie
16. Complaints
If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, complaints may be made to:
Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
By using BERHUB, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.